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Making a Complaint
How to make a complaint
Complaints we can & can't take
Who we can take complaints about
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Our complaints process
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Strata owners receive credit
Payments reduced with aid of financial counsellor
Investigation corrects historical billing issues
Payment for damage due to faulty connection
Reassessment and reduction in water charges
Further payment arrangement provided
Ombudsman involvement reduces estimated bills
Ombudsman involvement leads to backdated rebate
Ombudsman investigation assists property purchaser
Infrastructure moved without cost to the owner
Bill for damaged water meter waived
Investigation leads to removal of credit listing
Ombudsman involvement reduces bill
Ombudsman involvement leads to urgent reconnection
Distributor provides accurate consumption estimate
Ombudsman's investigation avoids disconnection
Bill corrected and credit listing removed
Waived debt due to history of domestic violence
Debt waived and concessions applied for a customer
Apology and concessions for elderly customer
Ombudsman facilitates a correct payment
Investigation of damage to appliance
Credit listing removed after Ombudsman involvement
Ombudsman assists in keeping customer connected
Service Providers
Handling complaints
Responding to the Ombudsman
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Chairperson of the Board of the Energy and Water Ombudsman appointed
Ombudsman publishes 2020-21 Annual Report
Raising awareness and access in the West Kimberley
Raising awareness and access in the East Kimberley
Ombudsman at Dowerin Field Days
In memoriam: Menno Henneveld
Raising awareness and access in the Wheatbelt
Ombudsman at Wagin Woolorama
Energy and Water Ombudsman launches new website
Ombudsman publishes 2019-20 Annual Report
Ombudsman publishes 2018-19 Annual Report
Raising awareness and access in Kalgoorlie
Raising awareness and access in the Peel
Ombudsman publishes 2017-18 Annual Report
Raising awareness and access in Southern WA
Raising awareness and access in the Mid West
Raising awareness and access in the South West
Ombudsman publishes 2016-17 Annual Report
Raising awareness and access in the Gascoyne
New water services jurisdiction from January 2014
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