If you have a complaint about something we cannot help you with, please refer to the list of topics below to find the organisations that may be able to assist. Please be aware that most independent complaint handling organisations ask that you first try to resolve your complaint with the service you are complaining about.
For links to the websites of electricity, gas and water providers operating in Western Australia, go to the list of providers:
service provider contacts page
Please contact the Telecommunications Industry Ombudsman (TIO) at www.tio.com.au (external link)
Please contact the Australian Financial Complaints Authority (AFCA) at www.afca.org.au (external link)
Please contact the Western Australian Ombudsman at www.ombudsman.wa.gov.au (external link)
Please contact the Commonwealth Ombudsman at www.ombudsman.gov.au (external link)
Please contact the Health and Disability Services Complaints Office at www.hadsco.wa.gov.au (external link)
Please contact the Equal Opportunity Commission at www.eoc.wa.gov.au (external link)
Please contact the Consumer Protection division of the Department of Commerce at www.commerce.wa.gov.au/consumer-protection (external link)
Please contact the Fair Work Ombudsman at www.fairwork.gov.au (external link) or the Labour Relations division of the Department of Commerce at www.commerce.wa.gov.au/labour-relations (external link)
If you would like to request a reciprocal link between the Energy and Water Ombudsman Western Australia website and your organisation's website, please contact the Publications Manager on 08 9220 7555 or email energyandwater@ombudsman.wa.gov.au.