Ombudsman facilitates a correct payment

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Following a complaint to the Ombudsman about a cheque for a deceased estate, a new cheque was issued by the provider.

A family member complained about delays in receiving a correct refund cheque for their parent’s deceased estate, after a cheque was sent to them by the provider which they said was incorrectly made out to the parent, rather than the estate. Following a facilitated resolution by the Energy and Water Ombudsman, a new cheque was issued which resolved the complaint.

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Energy and Water Ombudsman Western Australia acknowledges the Aboriginal and Torres Strait Islander people of Australia as the traditional custodians of this land. We recognise and respect the long history and ongoing cultural connection Aboriginal and Torres Strait Islander people have to Australia, recognising the strength, resilience and capacity of Aboriginal and Torres Strait Islander people and pay respect to Elders past, present and future.
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