Ombudsman facilitates a correct payment

Ombudsman facilitates a correct payment image
CATEGORY
Energy|Credit|CustomerService category

Following a complaint to the Ombudsman about a cheque for a deceased estate, a new cheque was issued by the provider.

A family member complained about delays in receiving a correct refund cheque for their parent’s deceased estate, after a cheque was sent to them by the provider which they said was incorrectly made out to the parent, rather than the estate. Following a facilitated resolution by the Energy and Water Ombudsman, a new cheque was issued which resolved the complaint.

Back to Case Studies