Online Complaint Form

We can take complaints by residential and small business customers about providers of electricity, gas and water services in Western Australia.

Tell us what happened in your own words.

Fields marked with an asterisk (*) are mandatory.

Make a complaint

  • Provider Details
  • Your Details
  • Affected Person's Details
  • Affected Property Details
  • Complaint Details
  • Accessibility and Additional
  • Complete

Provider Details

What is your complaint about?

The Energy and Water Ombudsman handles complaints by residential and small business customers about electricity, gas and water providers. The providers must be a Member of the Energy and Water Ombudsman. Go to Find A Provider page to see if your provider is listed.

My provider is not listed

The Energy and Water Ombudsman can only look at complaints about electricity, gas and water providers who are members of the Energy and Water Ombudsman Scheme.

Please call us on 1800 754 004 if your provider is not listed. We may be able to tell you about other organisations that can assist you.

Have you contacted your provider about your complaint?

Please call:

Company name: 
Email: 
Website: 
Phone: 

We usually ask that you talk to your provider first. This is often the quickest and easiest way to resolve your complaint. If you wish to make a complaint to us before talking to your provider, please tell us about any special circumstances that make it unreasonable for you to make a complaint to your provider first.

Have you been disconnected or received a disconnection notice?

If you have not already done so, please contact your provider now. Providers must put disconnections on hold if you have made a complaint about the disconnection.

Company name: 
Email: 
Website: 
Phone: 

If you are unhappy with your provider's response, please call us on 1800 754 004. Our business hours are 8:30am to 4:30pm Monday to Friday.

You can also continue to complete this form and we will act on your complaint as soon as possible.