Make your complaint

Online complaint form

This online form provides an easy way to submit a complaint to the Energy and Water Ombudsman.

If you would like more information before you start, see the Make a complaint page. You can print a complaint form and email or post it to us, or you can give us a call on 1800 754 004. Our other contact details are on our Contact Us page and at the bottom of this page.

1Provider
Details
2Your
Details
3Affected
Property Details
4Complaint
Details
5Accessibility
and Additional
6Success

Provider Details

What is your complaint about?

Electricity

Gas

Water

Other

The Energy and Water Ombudsman handles complaints about electricity, gas and water services. To find out where you can make complaints about other issues, please visit the Handy Links page.

Which provider are you complaining about?

My provider is not listed

The Energy and Water Ombudsman can only look at complaints about electricity, gas and water providers who are members of the Energy and Water Ombudsman Scheme.

Please call us on 1800 754 004 or click the link below if your provider is not listed. We may be able to tell you about other organisations that can assist you.

Other services that may assist

Have you contacted your provider about your complaint?

Yes

Please call:

We usually ask that you talk to your provider first. This is often the quickest and easiest way to resolve your complaint. If you wish to make a complaint to us before talking to your provider, please tell us about any special circumstances that make it unreasonable for you to make a complaint to your provider first.

Have you been disconnected or received a disconnection notice?

Yes

If you have not already done so, please contact your provider now. Providers must put disconnections on hold if you have made a complaint about the disconnection.

If you are unhappy with your provider's response, please call us on 1800 754 004. Our business hours are 8:30am to 4:30pm Monday to Friday.

You can also continue to complete this form and we will act on your complaint as soon as possible.

Your Details

Are you making this complaint for yourself?

Yes, I am the affected person

No, I am doing it for another person

I am complaining on behalf of a business

Your details (the representative of the affected person/business)

Title

First Name*

Last Name*

Select your pronouns

Please provide your phone number, email or postal address so we can contact you about this complaint.

Phone Number

Email Address

Postal Address

Alternative Phone Number

You need to be authorised by the affected person or business to represent them. If you have an authorisation document, please upload the document below. Alternatively, the affected person can call us on 1800 754 004 and provide their authorisation over the phone.

You can download a template authorisation form here.

Upload Authorisation Document (Max 4MB)

Affected person's details

Title

First Name*

Last Name*

Select your pronouns

Please provide your phone number, email or postal address so we can contact you about this complaint.

Phone Number

Email Address

Postal Address

Alternative Phone Number

Business details

Please state the exact name on your electricity, gas or water account.

Business Name*

Other Trading Name (if applicable)

Street Address

Affected Property Details

Affected property address*

Account Number (if known)

Meter Number (if known)

Complaint Details

Explain what your complaint is about?*

character limit : 5000

When did you contact your provider and what did they say or do?*

character limit : 5000

What do you think should be done to resolve the problem?*

character limit : 5000

You can attach supporting documents to your complaint with the upload button below.

Upload Supporting Document (Max 4MB)

Upload Supporting Document 2 (Max 4MB)

Upload Supporting Document 3 (Max 4MB)

Upload Supporting Document 4 (Max 4MB)

UPLOAD ANOTHER DOCUMENT

Complaint sent! You have successfully submitted your complaint to the Energy and Water Ombudsman.

We will contact you about your complaint within 1-3 working days.
If you need to get in contact with us before then, please call or email us on:

Translating and Interpreting Service (TIS)
131 450

Make your complaint

Online complaint form

Provider Details

Your Details

Your details (the representative of the affected person/business)

Affected person's details

Business details

Affected Property Details

Complaint Details

Accessibility and Additional

Complaint sent! You have successfully submitted your complaint to the Energy and Water Ombudsman.

Making a Complaint

Community Resources

Service Providers

News

About Us