Infrastructure moved without cost to the owner
A property owner complained that a water mains and valve was in a hazardous position and would affect development plans.
A property owner complained about the location of a water mains and valve, which they claimed was in a hazardous position and affected their development plans to install a driveway. The owner had been informed by the Provider that they would have to bear the cost of relocating the water service.
Following the involvement of the Energy and Water Ombudsman, which included an on-site visit attended by staff from the Energy and Water Ombudsman and engineers from the Provider to assess the situation, the Provider agreed that the water main would be lowered at their expense.