Consumer Resources

Energy saving tips for households

• Energy tips for households - Save money on your power bills (PDF) - Energy Policy WA (external link) 
• Energy saving tips - Synergy (external link) 
• Energy saving tips - Horizon Power (external link) 

Energy saving tips for small business

• Energy tips for small business - Managing your power use (PDF) - Energy Policy WA (external link) 
• Free energy saving advice for small business - Energy Policy WA (external link) 

Solar

• Maximising your solar investment - Synergy (external link) 
• Energy tips for households - Maximising daytime power use (PDF) - Energy Policy WA (external link) 

Energy tips for households - Save money on your gas bills (PDF) - Energy Policy WA (external link) 

Saving water

• Waterwise advice - Water Corporation (external link) 
• Your Waterwise status - compare your water use to similar households - Water Corporation (external link) 
• Managing you water - Aqwest (external link) 
• Waterwise homes - Busselton Water (external link) 

Information about bills

• Consumer information about bills - Economic Regulation Authority (external link) 
• High bill checklist - Synergy (external link) 
• Synergy customers - Information about estimated bills (external link) 

Understanding your bill

• Synergy customers - Understanding your bill (external link) 
• Horizon Power customers - Understanding your bill (external link) 

Billing Frequently Asked Questions (FAQs)

• Synergy customers - Billing FAQs (external link) 
• Horizon Power customers - Billing and payments (external link) 

Information about bills

• Consumer information about bills - Economic Regulation Authority (external link) 

Billing information

• AGL customers - Billing and payments (external link) 
• Alinta Energy customers - Billing & pricing (external link) 
• Kleenheat customers - Billing and payments help centre (external link) 
• Origin Energy customers – Billing and payments (external link) 
• Simply Energy customers - Billing and payments (external link) 

Understanding your water bill

• Water Corporation customers - Understanding your water bill (external link) 
• Aqwest customers - Understanding your bill (external link) 
• Busselton Water customers - Understanding your bill (external link) 

High bills

• Water Corporation customers - Check why my bill is high (external link) 

Concessions and rebates

• Concessions and assistance in WA - Economic Regulation Authority (external link) 
• Energy tips for households - Payment Difficulties (PDF) - Energy Policy WA (external link) 
• Synergy customers - Rebates & concessions (external link) 
• Horizon Power customers - Concessions and rebates (external link) 

Financial assistance

• Synergy customers - Financial hardship support (external link) 
• Horizon power customers - Get financial assistance (external link) 

Family violence support

• Synergy customers - Family and domestic violence support (external link) 

Hardship and financial assistance

• Energy tips for households - Payment Difficulties (PDF) - Energy Policy WA (external link) 
• AGL customers - Financial support and customer assistance options (external link) 
• Alinta Energy customers - Payment assistance (external link) 
• Kleenheat customers - Hardship assistance (external link) 
• Origin customers - Financial assistance options (external link) 
• Simply Energy customers - Bill extensions and payment plans (external link) 

Concessions

• Water Corporation customers - Apply for a concession (external link) 
• Aqwest customers - Concessions (external link) 
• Busselton Water customers – Pensioner rebates (external link) 

Financial assistance

• Water Corporation customers - Help with paying your bill (external link) 
• Aqwest customers - Financial support (external link) 
• Busselton Water customers - Customer support and assistance (external link) 

Electrical safety at home

• Horizon Power - Electrical safety at home (external link) 
• Western Power - Electrical safety at home (external link) 

Reporting incidents and emergencies

• Electrical shocks and reporting - Department of Mines, Industry Regulation and Safety (external link) 
• Western Power - Reporting incidents and emergencies - Western Power (external link) 
• Horizon Power - Report a fallen power line(external link) 
• Horizon Power - Report a faulty street light (external link) 

Gas incidents and emergencies

• Reporting a gas incident - Department of Mines, Industry Regulation and Safety (external link) 
• Gas faults and emergencies, report a leak - ATCO Gas (external link) 
• Gas safety information - Kleenheat (external link) 

Faults

• Water Corporation customers - Report a fault (external link) 
• Aqwest customers - Outages and faults (external link) 
• Busselton Water customers - faults and leaks (external link) 

Apply for leak allowance

• Water Corporation customers - Leak allowance (external link) 
• Aqwest customers - Water leaks (external link) 
• Busselton Water customers - Leak allowance (external link) 

Information about electricity meters

• Consumer information about meters - Economic Regulation Authority (external link) 

How to read your meter

• Western Power - How to read you meter (external link) 
• Horizon Power - How do I read my meter? (external link) 

Meters Frequently Asked Questions (FAQs)

• Western Power - Meters FAQs (external link) 
• Horizon Power - Metering (external link) 

About your gas meter and how to read your meter - ATCO Gas (external link) 

Information about water meters

• Water Corporation customers - Information about meter readings (external link) 
• Aqwest customers - How to read your meter (external link) 
• Busselton Water customers - Meters (external link) 

Information about power interruptions

• Consumer information about interruptions and entry to your property - Economic Regulation Authority (external link) 

Current power outages

• Western Power - Power outages (external link) 
• Horizon Power - Power outages (external link) 

Make a claim for loss, damage and extended and unplanned outages

• Western Power - Make a claim (external link) 
• Horizon Power - Make a claim (external link) 

Gas outages - ATCO Gas (external link) 

Outages and works

• Water Corporation customers - Current water outages and works (external link) 
• Aqwest customers - Outages and faults (external link) 
• Busselton Water customers - Service outages (external link) 

Other water issues

• Help with water issues - Water Corporation (external link) 

Information about disconnections

• Consumer information about disconnections - Economic Regulation Authority (external link) 
• Synergy customers - Disconnections (external link) 
• Horizon Power customers - Will I be disconnected? (external link) 

Consumer information about disconnections - Economic Regulation Authority (external link) 

Restricting your water supply

• Water Corporation customers - Restrictions to supply for overdue bills (external link) 
• Aqwest customers - Policy 1.32 Restricting the flow of water (external link) 
• Busselton Water customers - If I don’t pay my account will my water service be cut off? (external link)