Reassessment and reduction in water charges

A customer complained that their water service charges had increased significantly and they were struggling to pay their bills.

Following the Energy and Water Ombudsman’s investigation, the water provider agreed to arrange for Landgate to inspect the property to determine if the rateable value of the property was correct. Following Landgate’s inspection, the property was reclassified resulting in a lower Gross Rental Value and in turn lower water service charges. As a result, the water provider applied a credit to the customer’s account.