Bill for damaged water meter waived
CATEGORYA customer complained that they were not liable to pay for damage to a water meter that had been hit by a vehicle.
A customer noticed that their water meter was leaking, and contacted their Water Provider. The Water Provider formed the view that the meter had been hit by a vehicle, replaced the meter and billed the customer for the work. The customer complained that they had not caused the damage to the meter and should not be billed for the meter’s replacement.
Following the investigation by the Energy and Water Ombudsman, which included an on-site visit, the Water Provider, in the particular circumstances of the case, waived the bill for the replacement meter.