Investigation of damage to appliance
CATEGORYA customer complained that compensation was not offered when an appliance was found damaged after a meter exchange.
A customer complained that following a routine meter exchange by the Distributor, an electrical appliance was found to be damaged but the Distributor would not compensate them for the damage. As part of the Energy and Water Ombudsman’s investigation, independent technical advice was sought from EnergySafety, who is responsible for the technical and safety regulation of the electrical industry in Western Australia.
EnergySafety confirmed that the correct procedure, substantiated by documented tests undertaken by the Distributor, had been followed during the meter exchange, which included switching off the supply during the meter changeover, and that this would prevent any possible harmful high or low voltages being applied to appliances. The Energy and Water Ombudsman informed the customer that the decision by the Distributor to decline their claim for damage to the appliance was reasonable.
The Energy and Water Ombudsman informed the customer that the decision by the Distributor to decline their claim for damage to the appliance was reasonable.