Making a complaint for somebody else

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    We understand that there are certain circumstances in which a person may not be able to make a complaint themselves.

    In these instances, another person may complain on their behalf.

    To act on a person’s behalf, we need authorisation from the complainant.

    This can be provided:

    • over the phone, or
    • by written authority to act signed by the complainant.

    You can use our Authority to Act form (PDF 125 kB) PDF icon