Payments reduced with aid of financial counsellor
A customer in financial difficulty receives assistance to manage repayments for a water services debt.
A financial counsellor approached the Energy and Water Ombudsman over their client’s inability to pay a historical water services debt. The client had recently lost their job and was struggling to make ongoing payments.
Before commencing an investigation, the Energy and Water Ombudsman sought to facilitate a resolution with the water provider. Given the customer’s situation, the water provider agreed to a reduction in repayments until the customer was in an improved financial position.