Making a Complaint

Step 1: Contact your provider. Step 2: Contact us. More information on the How to make a complaint page.

This page provides information about the issues that we can and cannot investigate.

Find a list of the electricity, gas and water providers you can complaint to us about.

If you are representing or assisting someone else, we just need the person's authorisation. Read more here.

A step by step process for how we handle complaints.

Do you have questions about our services? We answer some common questions here.