Payment for damage due to faulty connection

A customer installed solar panels which required the existing meter to be exchanged for a new bi-directional meter. Following the meter exchange, the unoccupied property was without power for a considerable period, which the customer stated had resulted in food spoilage and irreparable damage to the fridge.

The investigation by the Energy and Water Ombudsman found that it was probable that a wire had become loose during the meter exchange resulting in no electricity being supplied to the residence. As a result of the Energy and Water Ombudsman’s investigation, the Distributor agreed to compensate the customer for the damaged appliance and spoiled food.