Free, independent and fair dispute resolution

Free, independent and fair dispute resolution
Are you having problems with your electricity, gas or water provider that you can’t fix with them? Then talk to us on 1800 754 004. We may be able to help and our services are FREE
Make your complaint
Which providers can I complain about?
You can make a complaint about any provider of electricity, gas and water services in Western Australia. Click below to view a full list and their contact details.
View list of providers
Lodge your complaint with your provider first
This is often the quickest way to resolve your complaint. If your issue is not resolved - or if there is an unreasonable delay - you can contact us
Steps in the process

Do you have a problem with your electricity, gas
or water provider?

The Energy and Water Ombudsman is an independent, impartial body that investigates and resolves complaints about electricity, gas and water providers. Our services are free and available to everyone.

step 1

Contact Your Provider First

Before you make a complaint to us, contact your provider and give them an opportunity to resolve the issue.

PROVIDER CONTACT DETAILS

step 2

If you cannot resolve your dispute directly with your provider, call us on 1800 754 004 or complete our online complaint form to make your complaint.

We can help you with a range of issues.

Electricity

Gas

Water

Make your complaint our complaints process

Explore our resources.

View All resources

Quick links

Get in touch today!

You can contact us from 8:30am to 4:30pm Monday to Friday (excluding WA public holidays). All information obtained by the Energy and Water Ombudsman Western Australia is confidential.

We maintain an independent and impartial approach and observe procedural fairness at all times.

All services to the public are free.

Free, independent and fair dispute resolution