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20 April, 2026

Reaching out to the Regions

During March we were out around the state talking with a range of organisations, businesses and community members about how independent ombudsman services can help when issues escalate with a government agency, or energy or water provider.

21 November, 2025

Community engagement and meaningful outcomes were the focus in 2024-25

13 November, 2025

Ombudsman connecting with communities in the South West

29 July, 2025

Consumer protections to be strengthened for thousands of electricity customers

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Insights, publications, and toolkits crafted to inform you on what we do and how we can help you

Make your complaint

Use this form to make a complaint about an electricity, gas or water provider.

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We aim to make our services and information accessible to everyone, whether they use assistive technologies or have additional needs.