Your feedback is important to us. We value and appreciate receiving your compliments, suggestions or complaints (about our work) as they help us to improve our services and internal communication processes.

We appreciate receiving compliments!

If you are satisfied with the service you have received from us, please let us know. It helps us to know that we are delivering our services effectively and provides us with an opportunity to recognise staff that provide high quality service.

Your compliment will be recorded and referred to relevant staff and management. You can send us your compliments by phone, in writing or email - see our Contact Us page.

We value your suggestions

We see suggestions as an opportunity to improve our services. Your suggestions are valuable to us, and will be considered as part of our ongoing activities to improve our services.

If you would like to make a suggestion, please advise the person you are dealing with or write to or email us - see our Contact Us page.

We value complaints about our services

If you’re dissatisfied with our services, we appreciate you taking the time to let us know.

For the Energy and Water Ombudsman Western Australia's office this includes:

  • Requests for a review of our handling of your complaint about a electricity, gas or water services provider.
  • Complaints about our other services.

Complaints and requests for review of our decisions are an important way for us to be accountable for our activities and can help identify ways for us to improve our processes and the quality of our communications. We are committed to providing a fair, timely and professional response to people who make a complaint or request a review.

If you would like to request a review of how we handled your complaint about an electricity, gas or water provider, please read the information on the reviews of complaints page.

Requesting a review of how the Energy and Water Ombudsman handled your complaint

If you would like to complain about our services generally, not related to a complaint you made to us, please contact us using any method shown on the Contact Us page.