Contact Us

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    Online Complaint Form

    If you have a complaint, click below to submit it via our online form.

    Make your Complaint


    You can call us at 08 9220 7588 or freecall us at 1800 754 004 (free from landlines).

    Office hours are 8.30am to 4.30pm, Monday to Friday.

    National Relay Service  

    Logo for the National Relay Service

    If you are deaf, hard of hearing and/or have a speech impairment, you can use the National Relay Service to contact the Energy and Water Ombudsman.

    Use your preferred relay method and request to call the Energy and Water Ombudsman on 08 9220 7555.

    Other call options are listed on the NRS website (external link) external link icon


    Image for the national interpreter symbol

    The Translating and Interpreting Service (TIS) National's immediate phone interpreting service is available 24 hours a day, every day of the year by calling 131 450.

    The service is available to any individual or organisation in Australia, enabling non-English speakers to independently access services and information over the phone.

    Call TIS National (external link) external link icon and ask for an interpreter in your language. Ask the interpreter to call the Energy and Water Ombudsman on 08 9220 7555.


    Our email address is


    You can fax us at 08 9220 7599 or freefax us at 1800 611 279.

    Postal Address

    PO Box Z5386
    St Georges Terrace
    PERTH WA 6831

    Media Enquiries

    For media enquiries, please call (08) 9220 7555 or email