Legal Notices

Legal Notices

Privacy Policy

The Energy and Water Ombudsman website may record your visit and logs the following information for statistical purposes - the user's server address, the user's top level domain name (eg .com, .gov, .au, .uk etc.), the date and time of the visit to the site, the pages accessed and documents downloaded, the previous site visited and the type of browser used.

No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the service provider's logs.

If you fill out the online complaints form, then your e-mail address and other personal information you may provide will be collected. It will only be used for the purpose for which you have provided it and will not be added to a mailing list except to conduct surveys about the services that we deliver.

Your e-mail address and other information provided to us is confidential. Except for the above purposes we will not use or disclose your e-mail address or other details to any third party without your explicit consent, nor will you get any unsolicited bulk e-mail (also known as "spam") with any commercial offers or advertisements.

Read the Energy and Water Ombudsman's Privacy Policy.


We use cookies for maintaining contact with our users throughout a website session. They allow us to recognise the sequence of connections from browsers as they access our website. We use two cookie types - session cookies and persistent cookies.

Session Cookies

These files are used only for the duration of a single web browser session on our website. All session cookies will be immediately removed as soon as you end your internet session or shut down your computer. Our copy of your information will be automatically deleted twenty minutes after you have last used our system.

This information is not used to track your movement through the internet or record your personal information. Instead, it is only used to help you use our website systems more efficiently.

Persistent Cookies

Persistent cookies stay in one of your browser subfolders until:

  • You delete them manually; or
  • Your browser deletes them based on the duration period contained within the persistent cookie’s file (usually beyond the termination of the current session).

No personal information is stored within cookies used by our website. No attempt will be made to identify anonymous users or their browsing activities unless we are legally compelled to do so.

Site Visit Data

A record of each visit to our site is logged. This information is recorded purely for statistical purposes. We use it to monitor the use of the site, discover what information is most and least accessed and to make the site more useful.

The information we log when you access our website includes:

  • Your IP or server address.
  • The date and time of your visit to the site.
  • The pages or files accessed by you.
  • Your operating system.
  • Your web browser version and type.
  • The time taken to transmit the information to you.
  • The previous internet address from which you were referred to our website.

Collecting this information allows us to analyse the performance of our site and identify broken links, bottlenecks and other problems. We use it to maintain the efficient use of our site.

We may also collect information about the device you use to access our site.


This website is operated by the Energy and Water Ombudsman Western Australia.

Your use of this website, including any of the content or materials on it is governed by these terms and conditions. There may also be additional terms that govern your use of, or access to, specific parts or sections of this web site in, which case those specific terms will apply to your activities at those locations.

Your use of this site signifies your acknowledgment and acceptance of these terms and conditions.

The Energy and Water Ombudsman makes this material available on the understanding that users exercise their own skill and care with respect to its use.

Before relying on the material in any important matter, users should carefully evaluate the accuracy, completeness and relevance of the information for their purposes and should obtain appropriate professional advice relevant to their particular circumstances.

Limitation of Liability

Subject to any responsibilities implied by law that cannot be excluded, this site is not liable to you for any loss, damage, claims, liabilities, expenses (including without limitation legal costs and settlement costs) whatsoever arising out of, or attributable to, any content, services or other material on this web site whether in contract, tort (including negligence), statute or otherwise.


We make every effort to ensure that all material on this web site is free from error. However, we do not warrant the accuracy, adequacy or completeness of any material on this web site.

All information is subject to change without notice. Before relying on or acting on material in this web site you should seek independent advice. We do not guarantee that material on this site or any linked site will be free from viruses or that access to this site will be uninterrupted.

Links From This Website

This web site includes links to other websites operated by other government bodies, non-government organisations and individuals.

Links to other web sites are provided for your assistance, but do not constitute an endorsement or sponsorship of the practices, views or information contained at any linked site. In the same manner, the absence of a link from this web site to any other web site should not be treated as an absence of endorsement or support for the operator or content of that website.

The material at this site may include views or recommendations of third parties, which do not necessarily reflect the views of the Energy and Water Ombudsman or indicate its commitment to a particular course of action.

By accessing information at or through this site, each user waives and releases the Energy and Water Ombudsman and its servants to the full extent permitted by law from any and all claims relating to the usage of the material made available through the web site. In no event shall the Energy and Water Ombudsman be liable for any incident or consequential damages resulting from use of the material.

The Energy and Water Ombudsman is committed to quality service to its customers and makes every attempt to ensure accuracy, currency and reliability of the data contained in these documents. However, changes in circumstances after time of publication may impact the quality of this information. Confirmation of the information may be sought from originating bodies or departments providing the information.

The Energy and Water Ombudsman Western Australia has no control over the content of material accessible on any non-Energy and Water Ombudsman sites cross-referenced. It is the responsibility of the Internet user to make decisions about the relevance or accuracy, currency and reliability of information found on those sites. The Energy and Water Ombudsman is not responsible for the contents or reliability of the linked web sites and does not necessarily endorse the views expressed within them. Listing shall not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over availability of the liked pages.

Links to other web sites are inserted for convenience and do not constitute endorsement of material at those sites or any associated organisation product or service. These external information sources are outside our control. It is the responsibility of users to make their own decisions about the accuracy, currency reliability and correctness of the information at those sites.

Hyper-linking To The Energy And Water Ombudsman Western Australia

In the interest of making information as available to the public as possible, permission is given to link directly to all pages hosted on this site. However, we do not permit pages to be loaded into frames on another site. The pages of the web site of the Energy and Water Ombudsman of Western Australia must load into the user's entire window.