Strata owners receive credit

A strata development was recording electricity usage for both the common areas as well as all the strata units, which had their own individual meters. Consequently, the owners were effectively being billed twice, once for consumption recorded by their own meter and again through the strata company for consumption recorded collectively by the main meter.

Following an investigation by the Energy and Water Ombudsman, the Distributor audited all the previous meter readings and allocated the correct consumption against the main meter. These amended readings were provided to the Retailer which credited the strata company for the over-billed amount.