Investigation corrects historical billing issues
CATEGORYBusiness receives credit after inadvertently paying for consumption at neighbouring premises.
A business customer complained about high electricity bills, believing they were paying for supply and consumption charges for three meters, only one of which related to their business.
The Energy and Water Ombudsman’s investigation confirmed that, through previous changes in leases, the customer had inadvertently been paying for electricity supplied to three premises. The Energy and Water Ombudsman worked closely with the Distributor and Retailer resulting in new accounts being opened against the different premises linked to each of the three meters. Following a comprehensive audit of metering data and previous bills, the business customer received a credit.