Case studies
23 April, 2026
Energy
Billing
A customer complained about a high catch up bill after a number of estimated meter readings.
23 April, 2026
Energy
Billing
Customer Service
A person complained that bills continued to be issued in a deceased parents name, after closing that account.
23 April, 2026
A customer who had been subject to domestic violence had high bills and was sent multiple confusing estimated bills.
23 April, 2026
Energy
Billing
Customer Service
A customer who could not work and was receiving a disability pension was denied financial assistance by a Retailer.
23 April, 2026
Water
Billing
Credit
Property reclassified resulting in lower water service charges.