Case studies
22 April, 2026
Energy
Connection Issues
A customer complained that they had been disconnected for using electricity without entering into a retail contract.
22 April, 2026
Water
Billing
A property owner complained that they were not told of a liability for additional expenses to connect to a water supply.
22 April, 2026
Energy
Connection Issues
Billing
A customer received a bill which included charges from an account they claimed to have closed.
22 April, 2026
Water
Impacts on Property
Other Services Affecting You
A property owner complained that a water mains and valve was in a hazardous position and would affect development plans.
22 April, 2026
Energy
Credit
A customer complained that their credit listing was incorrect and that they had not received notification of the debt.