Case studies
23 April, 2026
Energy
Impacts on Property
Connection Issues
An account was mistakenly closed causing significant food loss due to loss of refrigeration.
23 April, 2026
Energy
Billing
Supply
A property to be demolished was liable for an early termination fee from a gas retailer.
23 April, 2026
Energy
Supply
A verge tree touching power lines caused damage to the customer's property. The distributor denied compensation.
23 April, 2026
Energy
Billing
A newly established business did not receive electricity bills for a year, then received several bills in arrears.
23 April, 2026
Energy
Impacts on Property
The gas distributor incorrectly billed the customer for repairs to its network for damage caused by a contractor.