Case studies
22 April, 2026
Energy
Credit
Connection Issues
A customer experiencing financial hardship received a large bill and was at risk of disconnection.
22 April, 2026
Water
Billing
A customer complained that they were not liable to pay for damage to a water meter that had been hit by a vehicle.
22 April, 2026
Energy
Billing
Credit
A Retailer was asked to transfer an account to housemates, but bills continued to be sent in the customer’s name.