Case studies
23 April, 2026
Energy
Billing
A customer received a large unexplained electricity bill, but a test found that the meter was not faulty
23 April, 2026
Energy
Billing
Business receives credit after inadvertently paying for consumption at neighbouring premises.
23 April, 2026
Energy
Billing
A customer experiencing financial hardship complained of receiving a number of bills based on estimated meter readings.
23 April, 2026
Water
Billing
A pension customer complained that their concession had not been applied and were seeking to have it backdated.
23 April, 2026
Energy
Credit
A customer who moved house for medical treatment complained that they had not been notified of a credit default.