Case studies
23 April, 2026
Energy
Billing
Supply
A strata complex customer received refunds for several years of charges due to a metering issue.
23 April, 2026
Water
Supply
Customer Service
Inspection of a customer's meter following a high water bill revealed it was faulty.
23 April, 2026
Energy
Credit
Customer Service
A customer did not receive a response from their retailer when they complained about a default listing.
23 April, 2026
Energy
Supply
Customer Service
A small business customer was not notified of a planned outage cancellation.
23 April, 2026
Water
Supply
A pensioner received a high water bill from an underground water leak. The Water Provider declined a leak allowance.