Case studies
23 April, 2026
Energy
Supply
Connection Issues
Damage to meter during solar installation results in compensation.
23 April, 2026
Energy
Credit
Billing
A single parent complained about a high electricity bill, due to historical debt and ongoing affordability issues.
22 April, 2026
Energy
Billing
A customer noticed a significant increase in their bills due to higher than usual consumption estimates.
22 April, 2026
Energy
Credit
Customer Service
Following a complaint to the Ombudsman about a cheque for a deceased estate, a new cheque was issued by the provider.
22 April, 2026
Energy
Supply
A customer complained that compensation was not offered when an appliance was found damaged after a meter exchange.