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Your Privacy

We are committed to protecting your privacy and understand you may be concerned about the privacy, confidentiality and security of any information you provide.

The Privacy and Responsible Information Sharing (PRIS)

The Privacy and Responsible Information Sharing Act 2024 (WA) (PRIS Act) regulates how we collect, use and manage your personal information. We are required to comply with the Privacy Sharing Principles set out in the PRIS Act, which define the standards for collecting, handling and safeguarding personal information.

For a quick guide on how we manage your information, view our Personal Information Fact Sheet.

Our privacy policy

Our Privacy Policy outlines:

  • what personal information we collect and how we keep it
  • why we use and share your personal information
  • how you can access your information and ask us to correct it
  • how to make a privacy complaint and how we will handle it

Personal information you provide to us

If you provide us with personal information, we will:

  • Only use it for the purpose you provided it for.
  • De-identify information for reporting.
  • Not add you to a mailing list without your consent.
  • Not share it with third parties without your consent, unless required by law.

Making a privacy complaint

If you believe we have not handled your personal information properly, you may:

  1. Contact us directly or contact the Office of the Information Commissioner WA (OIC). 
    If making a privacy complaint directly with us, please state that you are making a privacy complaint and describe what happened, when this happened, and what you are seeking as an outcome. Alternatively, you may contact the OIC.
  2. If you have made a privacy complaint directly to us, wait for our response to your privacy complaint. We will acknowledge your privacy complaint and then provide a response or direct you to the OIC, if required. 
  3. If you are not satisfied with our response to your privacy complaint, you may then contact the OIC to lodge a privacy complaint.

If you have raised a concern with us about a privacy concern as part of a complaint, you will not need to contact the OIC separately, as we can refer your privacy concerns directly to the OIC. Please remember to keep a copy of your original complaint and any correspondence in case they are needed.

Accessing or amending your personal information

To access and request corrections to personal information held by us, please contact us.

Information we collect when you visit this website

We may collect the following information for statistical purposes:

  • your IP address or server address
  • your top-level domain (for example .com, .au)
  • the date and time of your visit
  • pages viewed and documents downloaded
  • the previous website you visited
  • your browser type and screen resolution

This information is used to understand how the website is used and to improve it.

We do not identify individual users unless required by law.

Website analytics tools

We use analytics tools to help us understand how people use our website and how we can improve it. These include:

  • Google Analytics
  • Microsoft Clarity

These tools collect information about how you use the website, such as pages visited, time spent on pages and how you navigate through the site. This information is generally collected in a way that does not identify you personally.

Google Analytics and Microsoft Clarity may use cookies and similar technologies to collect this information. Data may be stored on servers outside Australia.

Cookies

This website uses cookies to support basic website functions and improve your experience.

We use:

  • session cookies, which are deleted when you close your browser
  • persistent cookies, which remain on your device until deleted or expired

Cookies may also be used by analytics tools such as Google Analytics and Microsoft Clarity.

Cookies used on this website do not store personal information.

Personal information you provide

If you provide personal information (for example, by submitting a form or contacting us), we will:

  • only use it for the purpose you provided it for
  • not add you to a mailing list unless you agree
  • not share it with third parties without your consent, unless required by law

Security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access.

Links to other websites

This website may include links to external websites. We are not responsible for their privacy practices.

Contact us

If you have any questions about your privacy or how we handle your information, please contact us through our Contact Us page.