Case studies
23 April, 2026
Energy
Other Services Affecting You
A customer’s application to install solar panels was declined, however a change in regulations meant they could reapply.
23 April, 2026
Energy
Billing
Strata owners receive credit after meter audit and correction to consumption charges.
23 April, 2026
Water
Credit
A customer in financial difficulty receives assistance to manage repayments for a water services debt.
23 April, 2026
Water
Billing
Other Services Affecting You
A pensioner’s water provider assisted them with plumbing costs and waived water usage charges following a leak.
23 April, 2026
Energy
Billing
Customer Service
Customer receives backdated rebate after the rebate was removed incorrectly.