Case studies
23 April, 2026
Energy
Billing
Connection Issues
The property remained connected long after the customer closed the account. The retailer tried to bill the customer.
23 April, 2026
Energy
Billing
A customer received a large catch-up bill after the meter was installed incorrectly.
23 April, 2026
Energy
Billing
Supply
Customers were not receiving their solar credits. We made sure the retailer provided the right compensation.
23 April, 2026
Water
Credit
A customer was promised a debt waiver for maintaining payments. The retailer later requested the full debt be repaid.
23 April, 2026
Energy
Impacts on Property
The power pole outrigger stay is moved on the request of the customer.