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Energy and Water Ombudsman WA Site
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Aboriginal community information

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Aboriginal community
We listen and give you a fair go. Learn how Aboriginal people can make complaints and get support in a respectful, culturally safe way.
Constitution of the Energy and Water Ombudsman (Western Australia) Limited

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Constitution of the company, the Energy and Water Ombudsman (Western Australia) Limited
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A celebration of Drupal and open-source contributions

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Advice for Agencies
The Drupal project continues to serve as a model for open-source collaboration, powered by a global community of contributors. With more than 100,000 contributors from around the globe, the project highlights the transformative impact of open-source on the digital landscape.
Case Studies

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Below are some case studies based on real complaints and notifications handled by our office.
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Latest information and updates from the Ombudsman
Make your complaint

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Use this form to make a complaint about an electricity, gas or water provider.
What We Can And Can't Help With

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Learn what the Energy and Water Ombudsman can investigate, what we can’t assist with, and the steps to take before making a complaint.
Our Process

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How the Energy and Water Ombudsman handles complaints, from contacting your provider to investigation and decisions. Free, independent service.

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Aboriginal flag, designed by Harold Thomas Torres Strait Islander flag, designed by Bernard Namok

Acknowledgement of Country

We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of this land. We recognise the continuing connection to land, waters, culture and community of all Aboriginal and Torres Strait Islander peoples. We pay our respects to their Elders past and present and recognise the strength, resilience and diversity of all Aboriginal and Torres Strait Islander peoples across this land.

Artwork by: Barbara Bynder, Whadjuk Ballardong Noongar artist.


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  • Office Address

    • Level 2, Albert Facey House
      469 Wellington Street
      Perth WA 6000
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    • energyandwater @ombudsman.wa.gov.au
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    • Translation & Interpreting Service (TIS)
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