Annual Report 2023 - 2024
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This report describes the functions and operations of the Energy and Water Ombudsman (Western Australia) Limited, for the year ending 30 June 2024.
Annual Report 2024 - 2025
/publications-resources/annual-report-2024-2025
This report describes the functions and operations of the Energy and Water Ombudsman (Western Australia) Limited, for the year ending 30 June 2025.
Energy & Water Ombudsman Information Sheet
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Information Sheet provides an overview of how the Energy and Water Ombudsman can help you.
Do you have a complaint? Flyer
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Do you have a complaint with an electricity, gas or water provider? Talk to us.
Requesting a review of the handling of a complaint to the Energy and Water Ombudsman
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Information Sheet - Requesting a review of the handling of a complaint to the Energy and Water Ombudsman
Charter of the Energy and Water Ombudsman (Western Australia) Limited
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The Charter governs the operations of the Energy and Water Ombudsman.
Strategic Plan 2024 - 2026
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Mission: To receive, investigate and resolve complaints about electricity, gas and water providers in Western Australia.
Complaint Form
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Please use this form to make a complaint about an electricity, gas or water provider
Authority to Act Form
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Authority to Act Form
Contact Us
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Find our contact details and the ways to contact us, including through interpreters or the national relay service.