Contents
Using AI to Write Complaints
Generative artificial intelligence (AI) is a tool that many now use daily. We prefer people to write complaints in their own words. However, if you need help, AI can be a tool to help people to put their complaints into writing.
Use your own words to write complaints if you can
Using AI to write your complaint can complicate and confuse things. We prefer you use your own words. If you need help with putting your complaint into words, you can give us a call.
What is generative AI?
There are many generative artificial intelligence (AI) tools. These include platforms like ChatGPT, Google Gemini or Microsoft Copilot. These tools can generate text when given a prompt.
Protect your privacy
Protect your privacy and the privacy of others. Do not enter confidential, sensitive, legally privileged or personal information into public AI tools. This includes names and other identifying details.
Things to be aware of if you use AI
If you use AI, always check the results to make sure the information is true, accurate and relevant.
Using AI can:
- Lead to inaccuracies or incorrect facts to explain complaints
- Make the complaint unclear
If AI is detected in your complaint, we might:
- Ask for clarification
- Ask you to re-write the complaint in your own words
- You to use our suggested AI prompt
If you use AI, you remain responsible for your complaint. Make sure it is accurate, clear and based on your own experience.
Using AI to write your complaint
If you chose to use AI, here is a prompt to help:
Write a complaint to the [insert the name of the agency] which is simple, clear and explains in my own voice [insert what has happened]. Explain that I want [insert what you want to happen].
How we use AI
At the Energy and Water Ombudsman WA, our staff do not use AI to make decisions. Decisions are always made by a person with the appropriate delegation and experience.