Investigation corrects historical billing issues
Business receives credit after inadvertently paying for consumption at neighbouring premises.
Further payment arrangement provided
A single parent complained about a high electricity bill, due to historical debt and ongoing affordability issues.
Reassessment and reduction in water charges
Property reclassified resulting in lower water service charges.
Debt waived and concessions applied for a customer
A customer who could not work and was receiving a disability pension was denied financial assistance by a Retailer.
Apology and concessions for elderly customer
A person complained that bills continued to be issued in a deceased parents name, after closing that account.
Ombudsman involvement reduces bill
A customer complained about a high catch up bill after a number of estimated meter readings.
Ombudsman involvement leads to backdated rebate
A pension customer complained that their concession had not been applied and were seeking to have it backdated.
Ombudsman involvement reduces estimated bills
A customer experiencing financial hardship complained of receiving a number of bills based on estimated meter readings.
Credit listing removed after Ombudsman involvement
A Retailer was asked to transfer an account to housemates, but bills continued to be sent in the customer’s name.
Bill for damaged water meter waived
A customer complained that they were not liable to pay for damage to a water meter that had been hit by a vehicle.