Solar credit errors resolved with credit and fee waivers
Customers were not receiving their solar credits. We made sure the retailer provided the right compensation.
Meter error leads to goodwill payment
A customer received a large catch-up bill after the meter was installed incorrectly.
Disconnection delay leads to goodwill credit and support
The property remained connected long after the customer closed the account. The retailer tried to bill the customer.
Billing error leads to goodwill payment and payment plan
A newly established business did not receive electricity bills for a year, then received several bills in arrears.
Retailer reconsiders complaint and provides waiver of contract termination fee
A property to be demolished was liable for an early termination fee from a gas retailer.
Ombudsman investigates large bills following estimated meter readings
A customer received a large unexplained electricity bill, but a test found that the meter was not faulty
Complaint about double billing leads to significant refunds to strata customers
A strata complex customer received refunds for several years of charges due to a metering issue.
Pensioner receives backdated rebate
Customer receives backdated rebate after the rebate was removed incorrectly.
Pensioner receives assistance for water leak
A pensioner’s water provider assisted them with plumbing costs and waived water usage charges following a leak.
Strata owners receive credit
Strata owners receive credit after meter audit and correction to consumption charges.