Apology and concessions for elderly customer
A person complained that bills continued to be issued in a deceased parents name, after closing that account.
Ombudsman involvement reduces bill
A customer complained about a high catch up bill after a number of estimated meter readings.
Investigation leads to removal of credit listing
A customer who moved house for medical treatment complained that they had not been notified of a credit default.
Ombudsman involvement reduces estimated bills
A customer experiencing financial hardship complained of receiving a number of bills based on estimated meter readings.
Ombudsman facilitates a correct payment
Following a complaint to the Ombudsman about a cheque for a deceased estate, a new cheque was issued by the provider.
Investigation of damage to appliance
A customer complained that compensation was not offered when an appliance was found damaged after a meter exchange.
Credit listing removed after Ombudsman involvement
A Retailer was asked to transfer an account to housemates, but bills continued to be sent in the customer’s name.
Ombudsman assists in keeping customer connected
A customer experiencing financial hardship received a large bill and was at risk of disconnection.
Bill corrected and credit listing removed
A customer complained that their credit listing was incorrect and that they had not received notification of the debt.
Ombudsman's investigation avoids disconnection
A customer received a bill which included charges from an account they claimed to have closed.