Default listing removed after Ombudsman involvement
A customer did not receive a response from their retailer when they complained about a default listing.
Complaint about double billing leads to significant refunds to strata customers
A strata complex customer received refunds for several years of charges due to a metering issue.
Pensioner receives backdated rebate
Customer receives backdated rebate after the rebate was removed incorrectly.
Network infrastructure moved for customer
The power pole outrigger stay is moved on the request of the customer.
Change in regulation gets customer’s solar connected
A customer’s application to install solar panels was declined, however a change in regulations meant they could reapply.
Strata owners receive credit
Strata owners receive credit after meter audit and correction to consumption charges.
Investigation corrects historical billing issues
Business receives credit after inadvertently paying for consumption at neighbouring premises.
Further payment arrangement provided
A single parent complained about a high electricity bill, due to historical debt and ongoing affordability issues.
Payment for damage due to faulty connection
Damage to meter during solar installation results in compensation.
Debt waived and concessions applied for a customer
A customer who could not work and was receiving a disability pension was denied financial assistance by a Retailer.