Storm-related outage leads to full compensation for damage
A verge tree touching power lines caused damage to the customer's property. The distributor denied compensation.
Solar credit errors resolved with credit and fee waivers
Customers were not receiving their solar credits. We made sure the retailer provided the right compensation.
Meter error leads to goodwill payment
A customer received a large catch-up bill after the meter was installed incorrectly.
Disconnection delay leads to goodwill credit and support
The property remained connected long after the customer closed the account. The retailer tried to bill the customer.
Ombudsman investigation confirms homeowner not liable for damage by contractor
The gas distributor incorrectly billed the customer for repairs to its network for damage caused by a contractor.
Billing error leads to goodwill payment and payment plan
A newly established business did not receive electricity bills for a year, then received several bills in arrears.
Compensation for disconnection error increased following Ombudsman’s involvement
An account was mistakenly closed causing significant food loss due to loss of refrigeration.
Retailer reconsiders complaint and provides waiver of contract termination fee
A property to be demolished was liable for an early termination fee from a gas retailer.
Ombudsman investigates large bills following estimated meter readings
A customer received a large unexplained electricity bill, but a test found that the meter was not faulty
Small business compensated for economic loss
A small business customer was not notified of a planned outage cancellation.