Strata owners receive credit after meter audit and correction to consumption charges.
Change in regulation gets customer’s solar connected
/complaints/case-studies/change-regulation-gets-customers-solar-connected
Energy
Other Services Affecting You
A customer’s application to install solar panels was declined, however a change in regulations meant they could reapply.
Network infrastructure moved for customer
/complaints/case-studies/network-infrastructure-moved-customer
Energy
Impacts on Property
The power pole outrigger stay is moved on the request of the customer.
Pensioner receives assistance for water leak
/complaints/case-studies/pensioner-receives-assistance-water-leak
Water
Billing
Other Services Affecting You
A pensioner’s water provider assisted them with plumbing costs and waived water usage charges following a leak.
Pensioner receives backdated rebate
/complaints/case-studies/pensioner-receives-backdated-rebate
Energy
Billing
Customer Service
Customer receives backdated rebate after the rebate was removed incorrectly.
Complaint about double billing leads to significant refunds to strata customers
/complaints/case-studies/complaint-about-double-billing-leads-significant-refunds-strata-customers
Energy
Billing
Supply
A strata complex customer received refunds for several years of charges due to a metering issue.
Water provider replaces faulty meter
/complaints/case-studies/water-provider-replaces-faulty-meter
Water
Supply
Customer Service
Inspection of a customer's meter following a high water bill revealed it was faulty.
Default listing removed after Ombudsman involvement
/complaints/case-studies/default-listing-removed-after-ombudsman-involvement
Energy
Credit
Customer Service
A customer did not receive a response from their retailer when they complained about a default listing.
Small business compensated for economic loss
/complaints/case-studies/small-business-compensated-economic-loss
Energy
Supply
Customer Service
A small business customer was not notified of a planned outage cancellation.
Pensioner receives financial assistance for water leak
/complaints/case-studies/pensioner-receives-financial-assistance-water-leak
Water
Supply
A pensioner received a high water bill from an underground water leak. The Water Provider declined a leak allowance.