New Energy and Water Ombudsman appointed
/news-and-events/new-energy-and-water-ombudsman-appointed
News
Bevan Warner has been appointed as the Energy and Water Ombudsman for Western Australia.
Community engagement and meaningful outcomes were the focus in 2024-25
/news-and-events/community-engagement-and-meaningful-outcomes-were-focus-2024-25
News
The Energy and Water Ombudsman has published its 2024-25 Annual Report
Ombudsman connecting with communities in the South West
/news-and-events/ombudsman-connecting-communities-south-west
Community Visits
We will be heading to the South West between 18 and 21 November 2025
Consumer protections to be strengthened for thousands of electricity customers
/news-and-events/consumer-protections-be-strengthened-thousands-electricity-customers
News
Announcement of new rules that will significantly strengthen consumer rights for thousands of residents and businesses.
During March we were out around the state talking with a range of organisations, businesses and community members about how independent ombudsman services can help when issues escalate with a government agency, or energy or water provider.
Ombudsman involvement leads to urgent reconnection
/complaints/case-studies/ombudsman-involvement-leads-urgent-reconnection
Energy
Connection Issues
A customer complained that they had been disconnected for using electricity without entering into a retail contract.
Distributor provides accurate consumption estimate
/complaints/case-studies/distributor-provides-accurate-consumption-estimate
Energy
Billing
A customer noticed a significant increase in their bills due to higher than usual consumption estimates.
Ombudsman investigation assists property purchaser
/complaints/case-studies/ombudsman-investigation-assists-property-purchaser
Water
Billing
A property owner complained that they were not told of a liability for additional expenses to connect to a water supply.
Feedback
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Share compliments, suggestions or complaints to help us improve our services and review decisions when you’re not satisfied.
Accessibility
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We aim to make our services and information accessible to everyone, whether they use assistive technologies or have additional needs.