Small business compensated for economic loss
A small business customer was not notified of a planned outage cancellation.
Default listing removed after Ombudsman involvement
A customer did not receive a response from their retailer when they complained about a default listing.
Water provider replaces faulty meter
Inspection of a customer's meter following a high water bill revealed it was faulty.
Pensioner receives backdated rebate
Customer receives backdated rebate after the rebate was removed incorrectly.
Debt waived and concessions applied for a customer
A customer who could not work and was receiving a disability pension was denied financial assistance by a Retailer.
Apology and concessions for elderly customer
A person complained that bills continued to be issued in a deceased parents name, after closing that account.
Ombudsman facilitates a correct payment
Following a complaint to the Ombudsman about a cheque for a deceased estate, a new cheque was issued by the provider.