Storm-related outage leads to full compensation for damage
A verge tree touching power lines caused damage to the customer's property. The distributor denied compensation.
Solar credit errors resolved with credit and fee waivers
Customers were not receiving their solar credits. We made sure the retailer provided the right compensation.
Retailer reconsiders complaint and provides waiver of contract termination fee
A property to be demolished was liable for an early termination fee from a gas retailer.
Pensioner receives financial assistance for water leak
A pensioner received a high water bill from an underground water leak. The Water Provider declined a leak allowance.
Small business compensated for economic loss
A small business customer was not notified of a planned outage cancellation.
Water provider replaces faulty meter
Inspection of a customer's meter following a high water bill revealed it was faulty.
Complaint about double billing leads to significant refunds to strata customers
A strata complex customer received refunds for several years of charges due to a metering issue.
Payment for damage due to faulty connection
Damage to meter during solar installation results in compensation.
Investigation of damage to appliance
A customer complained that compensation was not offered when an appliance was found damaged after a meter exchange.