Debt waiver granted following Ombudsman involvement
A customer was promised a debt waiver for maintaining payments. The retailer later requested the full debt be repaid.
Default listing removed after Ombudsman involvement
A customer did not receive a response from their retailer when they complained about a default listing.
Payments reduced with aid of financial counsellor
A customer in financial difficulty receives assistance to manage repayments for a water services debt.
Further payment arrangement provided
A single parent complained about a high electricity bill, due to historical debt and ongoing affordability issues.
Reassessment and reduction in water charges
Property reclassified resulting in lower water service charges.
Investigation leads to removal of credit listing
A customer who moved house for medical treatment complained that they had not been notified of a credit default.
Ombudsman facilitates a correct payment
Following a complaint to the Ombudsman about a cheque for a deceased estate, a new cheque was issued by the provider.
Credit listing removed after Ombudsman involvement
A Retailer was asked to transfer an account to housemates, but bills continued to be sent in the customer’s name.
Ombudsman assists in keeping customer connected
A customer experiencing financial hardship received a large bill and was at risk of disconnection.
Bill corrected and credit listing removed
A customer complained that their credit listing was incorrect and that they had not received notification of the debt.