Ombudsman investigation confirms homeowner not liable for damage by contractor
The gas distributor incorrectly billed the customer for repairs to its network for damage caused by a contractor.
Compensation for disconnection error increased following Ombudsman’s involvement
An account was mistakenly closed causing significant food loss due to loss of refrigeration.
Network infrastructure moved for customer
The power pole outrigger stay is moved on the request of the customer.
Infrastructure moved without cost to the owner
A property owner complained that a water mains and valve was in a hazardous position and would affect development plans.