Debt waiver granted following Ombudsman involvement
A customer was promised a debt waiver for maintaining payments. The retailer later requested the full debt be repaid.
Pensioner receives financial assistance for water leak
A pensioner received a high water bill from an underground water leak. The Water Provider declined a leak allowance.
Water provider replaces faulty meter
Inspection of a customer's meter following a high water bill revealed it was faulty.
Pensioner receives assistance for water leak
A pensioner’s water provider assisted them with plumbing costs and waived water usage charges following a leak.
Payments reduced with aid of financial counsellor
A customer in financial difficulty receives assistance to manage repayments for a water services debt.
Reassessment and reduction in water charges
Property reclassified resulting in lower water service charges.
Ombudsman involvement leads to backdated rebate
A pension customer complained that their concession had not been applied and were seeking to have it backdated.
Bill for damaged water meter waived
A customer complained that they were not liable to pay for damage to a water meter that had been hit by a vehicle.
Infrastructure moved without cost to the owner
A property owner complained that a water mains and valve was in a hazardous position and would affect development plans.
Ombudsman investigation assists property purchaser
A property owner complained that they were not told of a liability for additional expenses to connect to a water supply.