Disconnection delay leads to goodwill credit and support
The property remained connected long after the customer closed the account. The retailer tried to bill the customer.
Compensation for disconnection error increased following Ombudsman’s involvement
An account was mistakenly closed causing significant food loss due to loss of refrigeration.
Payment for damage due to faulty connection
Damage to meter during solar installation results in compensation.
Ombudsman assists in keeping customer connected
A customer experiencing financial hardship received a large bill and was at risk of disconnection.
Ombudsman's investigation avoids disconnection
A customer received a bill which included charges from an account they claimed to have closed.
Ombudsman involvement leads to urgent reconnection
A customer complained that they had been disconnected for using electricity without entering into a retail contract.