This report describes the functions and operations of the Energy and Water Ombudsman (Western Australia) Limited, for the year ending 30 June 2016. 

It is available in print and electronic viewing format to optimise accessibility and ease of navigation. It can also be made available in alternative formats to meet the needs of people with disability. Requests should be directed to the Publications Manager at (08) 9220 7555 or mail@ombudsman.wa.gov.au. 

Requests to reproduce any content from this report should be directed to the Publications Manager. Content must not be altered in any way and the Energy and Water Ombudsman Western Australia must be acknowledged appropriately.