The Energy and Water Ombudsman is very pleased to announce the launch of our new website. The new website is more accessible for Western Australian consumers and providers of energy and water services.

Some of the features of the new website include:

• One-click access to an interactive complaint form;
• Mobile-friendly;
• Easy-to-find contact information about electricity, gas and water providers;
• New community resources such as latest statistics and a searchable case study library;
• Information for providers about handling complaints and responding to the Energy and Water Ombudsman;
• Information sheets in a wide range of community languages as well as built-in Google translate; and
• Accessible for people with disability.

We will continue to improve and add to our website with helpful information about our services, news of our outreach programs, and details of new electricity, gas and water providers. We welcome feedback on our website. To provide your feedback, please email us.