Service provider contacts

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Who we can take complaints about & service provider contacts

The Energy and Water Ombudsman can take complaints about electricity, gas and water companies and providers licenced by the Economic Regulation Authority to operate in Western Australian and are members.

A list of members is provided in the sections below.

Please use the contact information below to get in touch with them as part of the first step in the complaints process.

Synergy

Synergy (Electricity Generation and Retail Corporation)

Phone number:13 13 53
Mailing Address:GPO Box K851 Perth WA 6842
Website:https://www.synergy.net.au/Your-home/Help-and-advice/Feedback-and-complaints

Western Power

Western Power (Electricity Networks Corporation)

Phone number:13 10 87
Mailing Address:Complaints Team, Locked Bag 2520, Perth WA 6001
Website:https://westernpower.com.au/faqs/complaints/

Horizon Power

Horizon Power (Regional Power Corporation)

Phone number:1800 267 926
Email:enquiries@horizonpower-reply.com.au
Mailing Address:18 Brodie Hall Drive Bentley, Western Australia 6102
Website:https://horizonpower.com.au/contact/feedback-and-complaints/

AER (Advanced Energy Resources)

AER Retail Pty Ltd

Phone number:08 9364 0400
Email:admin@advancedenergy.net.au
Mailing Address:112 North Lake Rd, Myaree WA 6154
Website:https://www.advancedenergy.net.au

Alinta Energy

Alinta Energy (Alinta Sales Pty Ltd)

Phone number:13 13 58
Email:customer.services@alintaenergy.com.au
Mailing Address:Alinta Energy, Locked Bag 55, Perth WA BC 6849
Website:https://www.alintaenergy.com.au/wa/help-and-support/help-and-support/customer-support/complaints-and-disputes/

Amanda Energy

Amanda Energy Pty Ltd

Phone number:08 9430 7048
Email:office@amandaenergy.com.au
Mailing Address:Unit 11, 100 Stirling Hwy, North Fremantle, WA, 6159
Website:https://amandaenergy.com.au/

A-Star Electricity

A-Star Electricity Pty Ltd

Phone number:08 9364 0400
Email:admin@a-star.net.au
Mailing Address:112 North Lake Rd, Myaree WA 6154
Website:http://www.a-star.net.au/

Change Energy

Change Energy Pty Ltd

Phone number:1300 924 140
Email:info@changeenergy.com.au
Mailing Address:10 Milly Court, Malaga WA 6090
Website:https://changeenergy.com.au/

Clear Energy

Clear Energy Pty Ltd

Phone number:1300 726 819
Email:customercare@clearenergy.com.au
Mailing Address:Level 32, 152 St Georges Terrace, WA 6000
Website:https://clearenergy.com.au/

Delorean Energy Retail

CleanTech Energy Pty Ltd trading as Delorean Energy Retail

Phone number:08 6147 7575
Email:info@deloreancorporation.com.au
Mailing Address:PO Box 264, West Perth WA 6872
Website:https://www.deloreancorporation.com.au/contact/

Eglinton Village Energy

Eglinton Village Energy Pty Ltd operates a microgrid located in Eglinton Village in the City of Wanneroo.

Phone number:08 9416 2089
Website:https://www.eglintonvillageenergy.com/complaints

Kleenheat

Kleenheat (Wesfarmers Kleenheat Gas Pty Ltd)

Phone number:13 21 80
Email:complaints@kleenheat.com.au
Mailing Address:Kleenheat PO Box 4184 Myaree Business Centre WA 6960
Website:https://www.kleenheat.com.au/help/policies/how-do-i-make-provide-feedback

Ocean Reef Renewable Energy

Ocean Reef Renewable Energy Pty Ltd operates the microgrid in the Ocean Reef Marina precinct.

Phone number:0431 828 550
Website:https://www.oceanreefrenewableenergy.com/complaints

Peel Renewable Energy

Peel Renewable Energy Pty Ltd (formerly Enwave WA Pty Ltd) operates a microgrid located at the Peel Business Park, Nambeelup, WA

Phone number:(08) 9416 2066
Mailing Address:P.O. Box 58, Belmont, Western Australia 6984
Website:https://peelrenewableenergy.com.au/complaints

Perdaman Energy

Perdaman Energy Retail Pty Ltd

Phone number:(08) 9429 5111
Email:info@perdamanenergy.com.au
Mailing Address:L17 Alluvion, 58 Mounts Bay Road, Perth WA 6000
Website:https://www.perdamanenergy.com.au/

Perth Energy

Perth Energy Pty Ltd

Phone number:08 9420 0300
Email:info@perthenergy.com.au
Mailing Address:PO Box 7971, Cloisters Square, WA 6850
Website:https://www.perthenergy.com.au

Rottnest Island Authority

Rottnest Island Authority Administration

Phone number:08 9432 9300
Email:enquiries@rottnestisland.com
Mailing Address:PO Box 693, Fremantle WA 6959
Website:http://ria.wa.gov.au/

AGL

AGL Sales Pty Ltd

Phone number:1800 775 329
Email:complaints@agl.com.au
Website:https://www.agl.com.au/contact-us/complaints

Alinta Energy

Alinta Energy (Alinta Sales Pty Ltd)

Phone number:13 13 58
Email:customer.services@alintaenergy.com.au
Mailing Address:Alinta Energy, Locked Bag 55, Perth WA BC 6849
Website:https://www.alintaenergy.com.au/wa/help-and-support/help-and-support/customer-support/complaints-and-disputes/

Amanda Energy

Amanda Energy Pty Ltd

Phone number:08 9430 7048
Email:office@amandaenergy.com.au
Mailing Address:Unit 11, 100 Stirling Hwy, North Fremantle, WA, 6159
Website:https://amandaenergy.com.au/

ATCO Gas Australia

Phone number:13 13 56
Email:enquiries@atcogas.com.au
Mailing Address:Locked Bag 2, Bibra Lake DC WA 6965
Website:https://www.atco.com/en-au/for-home/natural-gas/customer-service-complaints.html

ENGIE

Previously called Simply Energy, licenced as IPower Pty Ltd and IPower2 Pty Ltd

Phone number:13 88 08
Mailing Address:GPO Box 4408 Melbourne VIC 3001
Website:https://engie.com.au/help-centre

Kleenheat

Kleenheat (Wesfarmers Kleenheat Gas Pty Ltd)

Phone number:13 21 80
Email:complaints@kleenheat.com.au
Mailing Address:Kleenheat PO Box 4184 Myaree Business Centre WA 6960
Website:https://www.kleenheat.com.au/help/policies/how-do-i-make-provide-feedback

Origin Energy

Origin Energy Retail Limited

Phone number:13 24 61
Mailing Address:GPO Box 1199, Adelaide SA 5001
Website:https://www.originenergy.com.au/contact-us/complaints.html

Perth Energy

Perth Energy Pty Ltd

Phone number:08 9420 0300
Email:info@perthenergy.com.au
Mailing Address:PO Box 7971, Cloisters Square, WA 6850
Website:https://www.perthenergy.com.au

Synergy

Synergy (Electricity Generation and Retail Corporation)

Phone number:13 13 54
Mailing Address:GPO Box K851 Perth WA 6842
Website:https://www.synergy.net.au/Your-home/Help-and-advice/Feedback-and-complaints

Water Corporation

Phone number:13 13 85
Mailing Address:Locked Mail Bag 2, Osborne Park Delivery Centre, Osborne Park WA 6916
Website:https://www.watercorporation.com.au/About-us/Contact-us/Online-services/Feedback-and-complaints

Aqwest

Aqwest (Bunbury Water Corporation)

Phone number:08 9780 9500
Email:aqwest@aqwest.com.au
Mailing Address:5 MacKinnon Way,Bunbury WA 6230
Website:https://aqwest.com.au/forms/help-and-feedback-forms/make-a-complaint

Busselton Water

Busselton Water Corporation

Phone number:08 9781 0500
Mailing Address:PO Box 57, Busselton WA 6280
Website:https://www.busseltonwater.wa.gov.au/customers/complaints/

Aquasol

Aquasol Pty Ltd

Phone number:08 9248 7533
Email:enquiries@aquasol.com.au
Mailing Address:PO Box 1829, Malaga WA 6090, Australia
Website:http://www.aquasol.com.au/

BHP Iron Ore

BHP Iron Ore Pty Ltd provides potable (drinking) water at Mt Whaleback industrial area and areas surrounding the town of Newman.

Email:WAIOdrinkingwater@bhp.com

BHP Nickel West

BHP Nickel West Pty Ltd provides potable (drinking) water and sewerage services in the Leinster townsite.

Phone number:08 9026 5383
Mailing Address:P O Box 22 Leinster WA 6437

City of Kalgoorlie-Boulder

City of Kalgoorlie-Boulder provides sewerage and non-potable (non-drinking) water in the Kalgoorlie-Boulder region.

Phone number:08 9021 9600
Email:mailbag@ckb.wa.gov.au
Mailing Address:PO Box 2042, Boulder, WA 6432
Website:https://www.ckb.wa.gov.au/contact-us

Country Heights Water

Provides potable water services in Country Heights Estate near Gingin. Formerly named Athena Water Solutions Pty Ltd

Phone number:0449 898 511
Email:admin@countryheightswater.com.au
Mailing Address:PO Box 7584, Cloisters Square, WA 6850
Website:www.countryheightswater.com.au

Gascoyne Water

Gascoyne Water Co-operative Ltd is an Irrigation Water Service Provider operated by local growers in Carnarvon.

Phone number:08 9941 4488
Email:gwc@gascoynewater.com.au
Mailing Address:PO BOX 5, CARNARVON WA 6701
Website:http://www.gascoynewater.com.au/Customer%20Complaint%20Resolution.aspx

Hamersley Iron

Hamersley Iron Pty Ltd provides drinking water and sewerage services to certain areas in the Pilbara

Phone number:08 9205 0651
Email:PilbaraUtilities.Compliance@riotinto.com

Harvey Water

Harvey Water (South West Irrigation Management Cooperative Limited) delivers non-potable water to its members and a broad customer base around Harvey, 100km south of Perth

Phone number:08 9729 0100
Mailing Address:PO BOX 456, Harvey WA 6220
Website:http://www.harveywater.com.au/

Lancelin South Water

Lancelin South Pty Ltd (trading as Lancelin South Water) is responsible for the supply of water (potable, non-potable) and sewerage services to the Lancelin South development.

Phone number:08 9655 1555
Email:admin@lancelinsouthwater.com.au
Mailing Address:PO Box 60, Lancelin WA 6044
Website:http://www.lancelinsouthwater.com.au/customer-complaints/

Muchea Water

Aqua Ferre (Muchea) Pty Ltd (trading as Muchea Water) supplies properties in Wildflower Ridge and industrial sites in the Muchea Employment Node.

Phone number:9551 1620
Email:admin@mucheawater.com.au
Mailing Address:PO Box 1982, West Perth WA 6872
Website:https://www.mucheawater.com.au/contact-us/

Ord Irrigation Cooperative

The Ord Irrigation Cooperative (OIC) provides water and drainage services to the farms within Stage 1 of the Ord River Irrigation Area.

Phone number:08 9168 3300
Email:info@ordirrigation.com.au
Mailing Address:PO Box 573, Kununurra WA 6743
Website:https://www.ordirrigation.com.au/

Robe River Mining

Robe River Mining Co Pty Ltd provides drinking water and sewerage services to certain areas in Pannawonica.

Phone number:08 9205 0651
Email:PilbaraUtilities.Compliance@riotinto.com

Rottnest Island Authority

Rottnest Island Authority Administration

Phone number:08 9432 9300
Email:enquiries@rottnestisland.com
Mailing Address:PO Box 693, Fremantle WA 6959
Website:http://ria.wa.gov.au/

Shire of Coolgardie

Phone number:08 9080 2111
Email:mail@coolgardie.wa.gov.au
Mailing Address:PO Box 138, Kambalda, WA, 6442
Website:https://www.coolgardie.wa.gov.au/

Water West (North Dandalup)

Water West North Dandalup Pty Ltd delivers local water schemes to in the North Dandalup area

Phone number:0412 498 501
Email:jstrahan@waterwest.com.au
Website:https://www.waterwest.com.au/our-customers/

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