Retailer reconsiders complaint and provides waiver of contract termination fee

A property manager for a block of units entered into a contract with a gas Retailer for gas supplied to the units. During the term of the contract, the property had to be demolished. The property manager was advised by the Retailer that they are liable for an early termination fee. The property manager said they do not believe they should be liable for the early termination fee as the demolition of the property was not foreseeable. The property manager complained to the Energy and Water Ombudsman.

Prior to commencing an investigation, the Energy and Water Ombudsman provided the Retailer with a final opportunity to consider whether it would provide a resolution for the complaint. The Retailer considered its position and offered a full waiver of early termination charges. The property manager confirmed that this resolved their complaint.